Return Policy
Ezytravelshop Return Policy
At Ezytravelshop, we strive to ensure you're completely satisfied with your purchase of travel, camping, and outdoor gear. If you're not happy with your order, our simple return policy makes it easy to return your items. Please review the details below to learn about our return process, eligibility, and refund policy.
1. Return Eligibility
- Timeframe: You can return items within 30 days from the date of delivery.
- Condition: Products must be unused, unopened, and in their original packaging. We cannot accept returns for items that have been opened or used, unless they are defective.
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Non-Returnable Items: Certain products are not eligible for return, including:
- Personalized/customized products
- Gift cards
- Used outdoor products (e.g., sleeping bags, tents, camping gear)
- Perishable items (e.g., food or consumable products)
Be sure to review the product description for any specific return restrictions.
2. How to Return an Item
Returning an item is easy. Just follow these steps:
- Contact Us: Email our customer support team at info@ezytravelshop.com or use our Contact Us form on the website.
- Provide Order Information: Include your order number, the product(s) you wish to return, and the reason for return (e.g., defective, wrong item).
- Return Authorization: After reviewing your request, we will provide a Return Authorization Number along with further return instructions.
3. Return Shipping Costs
- Customer Responsibility: In most cases, customers are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect.
- Return Address: We will provide the return address once your return is approved. Please note that since we work with suppliers directly, returns will be sent to their specified location.
- Shipping Recommendations: For your protection, we recommend using a trackable shipping service or purchasing shipping insurance when returning items.
4. Refunds
- Processing Time: After we receive the returned item, we will inspect it. If the return is approved, your refund will be processed to the original payment method. Refunds typically take 7-10 business days to process after the item is returned.
- Partial Refunds: If the product is returned used or is missing parts, a partial refund may be issued, or the return may be denied.
5. Damaged or Defective Items
- If your product is damaged or defective upon arrival, please notify us within 7 days of receipt. We will either:
- Replace the item at no additional cost, or
- Offer a full refund for the defective item.
- Photographs: Please take photos of the damage or defect and include them in your return request to expedite the process.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different product, size, or color, please return the original item for a refund and place a new order for the desired item.
7. Contact Information
If you have any questions about returns or need assistance, feel free to reach out:
- Email: info@ezytravelshop.com
- Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (GMT)
8. Important Notes
- Return Address: All returns should be sent to the address provided with your Return Authorization Number. Since we work with suppliers directly, the return address may vary depending on the product.
- Non-Returnable Items: Be sure to check the product page and description to ensure that the item is eligible for return.